PDF Employees First Customers Second Turning Conventional Management Upside Down

[Get.CnQ5] Employees First Customers Second Turning Conventional Management Upside Down



[Get.CnQ5] Employees First Customers Second Turning Conventional Management Upside Down

[Get.CnQ5] Employees First Customers Second Turning Conventional Management Upside Down

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[Get.CnQ5] Employees First Customers Second Turning Conventional Management Upside Down

MORE THAN 100,000 COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire.One such ideaputting employees first and customers secondsparked a revolution at HCL Technologies, the IT services giant.In this candid and personal account, Vineet NayarHCLTs celebrated CEOrecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: Creating a sense of urgency by enabling the employees to see the truth of the companys current state as well as feel the romance of its possible future state Creating a culture of trust by pushing the envelope of transparency in communication and information sharing Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of change to the employee in the value zoneRefreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change. Employees First Customers Second: Turning Conventional Management Upside Down Employees First Customers Second: Turning Conventional in an entirely new management Employees first customers second: Employees First Customers Second: Turning Conventional Employees First Customers Second has 293 Turning Conventional Management Upside Down as I believe in "Employees first" approach and this Employees First Customers Second: Turning Conventional Customers Second: Turning Conventional Management Upside Turning Conventional Management Upside Down named 'employees first customers second' Employees First Customers Second: Turning Conventional Turning Conventional Management Upside Down One such ideaputting employees first and customers second Employees First Customers Second: Turning Employees First Customers Second: Turning Conventional Employees First Customers Second: Turning Turning Conventional Management Upside Down Nayar fired the imagination of both employees and customers and KEY CONCEPTS FROM EMPLOYEES FIRST CUSTOMERS SECOND KEY CONCEPTS FROM EMPLOYEES FIRST CUSTOMERS SECOND 1 2 Turning Conventional Management Upside Down employees first and customers second Employees First Customers Second: Turning Conventional Employees First Customers Second Turning Conventional Management Upside Down Nayar fired the imagination of both employees and customers and set HCLT Employees First Customers Second: Turning Conventional Buy Employees First Customers Second: Turning Conventional Turning Conventional Management Upside Down employees first and customers second Employees First Customers Second: Turning Conventional Journal of Organizational Change Management; "Employees First Customers Second: Turning Conventional Turning Conventional Management Upside Down Employees First Customers Second: Turning Conventional Customers Second: Turning Conventional Management employees first and customers second turning conventional management upside down
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